This sample policy is for businesses that sell services (not physical products). It is not legal advice. Align it with your contracts, payment processor rules, and local consumer laws.
Effective date: March 23, 2026
This Refund & Cancellation Policy applies to services offered by RuSu through this website, unless a separate written agreement says otherwise.
Booking & payment
Fees, deposits, and payment schedules are confirmed before work begins (for example in a proposal, invoice, or checkout). Unless we agree otherwise in writing, listed prices are in the currency stated on the invoice.
Cancellation by you
- Before work starts — If you cancel before we have begun delivering the agreed service, we may refund any deposit minus reasonable administrative costs, or apply the deposit to a rescheduled date, as stated in your agreement.
- After work has started — You remain responsible for fees for work completed and for non-recoverable costs we have already incurred (for example third-party licenses or subcontractor fees), unless your contract says otherwise.
- Scheduled sessions — Cancellations or reschedules may require notice (for example 24–48 hours). Late cancellations or no-shows may be charged in full for the reserved time.
Cancellation by us
We may cancel or pause services for reasons such as non-payment, abuse, or events outside our reasonable control. If we cancel without cause before delivering the service, we will refund prepaid amounts for the undelivered portion, unless your agreement provides differently.
Refunds
Because services are intangible and often customized, refunds are generally limited to amounts not yet earned or delivered. If you believe a billing error occurred, contact us within 14 days of the charge. Approved refunds are processed using the original payment method where possible.
Subscriptions or retainers
If you purchase an ongoing subscription or retainer, renewal, notice periods, and cancellation are as stated at purchase or in your agreement. Stopping payment does not cancel any amounts already owed for services rendered.
Chargebacks
Please contact us before disputing a charge with your bank so we can try to resolve the issue. Abusive or fraudulent chargebacks may affect your ability to book future services.
Non-delivery or major issues
If we fail to deliver the service as clearly agreed in writing, your remedies are those set out in your contract and applicable law. This policy does not limit statutory rights that cannot be waived.
Contact
For cancellation or refund requests, use our contact page or the email on your invoice.